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Cancellation Policy

Cancellations Cancellations made with less than 48 hours notice will be subject to lose the deposit of the service. No-show reservations are subject to a cancellation fee of 25% of the service appointment and/or the loss of the deposit. Late Arrivals Every client gets a 15 min grace period. We reserve the right to reschedule an appointment at another convenient time if the client shows 15 minutes late or later. Fix it Appointment We stand firmly behind the work we do, if you are unsatisfied with your hair please contact us immediately so we can remedy the situation. Refunds are not permitted due to the artistic nature of what we do. We will work tirelessly to ensure you are happy with your hair! Extensions All hair extension services require a mandatory consultation prior to booking. During the consultation, we will discuss desired results, hair history, maintenance, pricing, and determine if extensions are suitable for your hair. Results cannot be guaranteed without a consultation. A non-refundable deposit (the deposit cost is the price of the hair extensions plus shipping/tax) is required to secure all extension appointments. Deposits go toward the total service cost. Remaining balance is due at the time of service. All hair extension sales are final. Once hair has been ordered, installed, cut, colored, or removed from its original packaging, no refunds or exchanges will be issued. We are not responsible for manufacturer defects after installation, but concerns must be reported within 48 hours of service.